Full UK warranty
Best prices
Free delivery over £50
Ride now, pay later
Full UK warranty
Best prices
Free delivery over £50
Ride now, pay later

Electric Bike Warranty

Updated: 1st September 2023

Your Warranty

We want you keep on enjoying your Moose refurbished electric bike for a few years to come. That's why your bike is covered by our warranty from the moment you purchase it from our website.

Your warranty includes:

  • 6 months cover on the electrics, such as motors and batteries
  • 12 months cover on the bike frame against cracking due to a manufacturing defect

IMPORTANT NOTE: Carrera, Boardman, Emu, Pendleton, Pure, MATE, & Rad Power e-Bikes are only provided with a 90-Day warranty on their motors and batteries.

Any defect reported must include an image or video, to evidence the defect. Once reported Moose techinicians will validate the defect, in its sole discretion Moose will either:

  • Repair the defective component.
  • Replace the defective component with a new component, if straightforward for customer to replace this will be sent for free.

It remains the sole discretion of Moose techincal team to determine whether the core component or product are defective and if they are covered by our warranty.

What Your Warranty Doesn't Cover

All bike experience wear and tear, and there are some situations which are not covered by our warranty. These include, but not limited to:

  • Damage or failure due to accident, misuse, lack of servicing or neglect
  • Normal wear and tear
  • Improper assembly or maintenance
  • Modifications, alterations or intstallation of parts not original on the bike as sold
  • Negligence and use of the bike in wet conditions, or where moisture has been allowed to sit on the product resulting in rust/corrosion.
  • Damage associated with professional and hire use.
  • Any consumable items outlined below:
    - Tyres
    - Inner tubes
    - Handlebar grips
    - Brake pads
    - Brake cables
    - Paint
    - Bearings
    - Chain or Belt
    - Chainring
    - Freewheel
    - Cassette
    - Chargers (only covered with the first 30-day of purchase) 

Subsequent Ownership

Please not that your warranty is non-transferable and is only valid if you are the original purchaser. 

Need to Make A Warranty Claim?

If you brought your bike directly from Moose, please contact us here

Warranty Shipping Costs

Moose will cover the cost to ship the bike back to us (UK Only). However, if after inspection the issue is not deemed to be covered, the customer will be invoiced for any shipping and repair costs.

Returning Your Item for Warranty

  • You must ensure that the item is returned to us safely and securely. It is your responsibility, and Moose cannot be held responsible for any damage caused during posting. If you are not using one of our services above, we suggest you use a recorded postal/courier service.

  • You can use packaging that you think will keep the e-bike safe and damage-free during transit. If we deem the packaging unsuitable, we will charge a replacement box fee for the journey home.

  • If you do not have the original box, a replacement bike box can be purchased from us at a fee of £30.00

  • Once your e-bike has arrived at our facilities, our team of in-house techicians will start the assessment process.This process can take up to 3 days to complete.

  • We will then notify you with a mechanics report. If the warranty claim is within our 30-day policy, you are entitled to a refund, based on their final assessment.

It remains the sole discretion of Moose to determine whether the core component or product are defective and if they are covered by our bike warranty.