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Frequently Asked Questions

  • Do you offer warranty on your bikes, e-bikes, and e-scooters?

    Yes, we offer warranty on all of our bikes, e-bikes, and e-scooters.

    Warranty length and coverage may vary depending on the product and brand. Please check the specific product page, or contact our customer service team for more details about the warranty on a bike/scooter you are interested in.

    If a product has a manufacturer warranty as well as a Moose warranty, it will be included in the product's description.

    Please read our Warranty Policy page for more information.

  • Do I need to assemble my bike/scooter?

    Most of our bikes and scooters come pre-built and ready-to-ride unless stated otherwise in the product's description.

    Simply roll your bike/scooter out of the box, turn the handlebars up (for bikes, use the free toolkit provided to attach the pedals), and get riding!

  • Are there any maintenance tips for my new bike/scooter?

    Regular maintenance is key to keeping your bike in great condition. We recommend regular checks on your bike/scooters major components (e.g. tires, brakes, chains).

    You can reach out to our team for specific advice, as well as products that will assist with maintenance.

  • Can I get an experts' advice before buying?

    Absolutely!

    Our team of bike, e-bike, and e-scooter experts are here to help you make the best decision. Whether you need help choosing the right type, size, or model, feel free to contact us.

  • Can I ride my bike and/or scooter in the UK?

    Our bikes and e-bikes, unless stated otherwise in the product's description, are fully compliant with UK road laws. It is, however, in the complete responsibility of the customer to ensure that you operate your bike or e-bike within all country and local laws. The customer assumes all liability and risk associated with the use of a bike or e-bike.

    E-scooters are not to be used on footpaths, cycle lanes, or roads in the UK. It is in the complete responsibility of the customer to ensure that you operate your e-scooter within all country and local laws. The customer assumes all liability and risk associated with the use of an electric scooter.

Read From Our Thousands Of Happy Riders!

More about Moose

Welcome to Moose, your local hub for zippy e-scooters and e-bikes with a conscience! We’re a small but mighty team on a mission to keep the planet cool (literally) while bringing the joy of eco-friendly rides to our community. How? By taking electric bikes and scooters, refurbishing them to perfection, and getting them back on the road, instead of into a landfill, for a greener tomorrow. Our fleet isn’t just about cutting carbon—it’s about fighting global warming and reducing waste one charge at a time. So hop on, go green, and join us for the ride; we promise it’ll be electric in more ways than one!

Ready to roll with quality scooters and bikes without emptying your wallet? Moose has you covered! From commuter e-bikes to high-performance scooters, we’re here to make your search simple, straightforward, and totally satisfying.

Bikes & E-Bikes – From Top Brands, New and Refurbished

For those who love two wheels, Moose offers a sweet selection of bikes and e-bikes from top names like Raleigh, Lapierre, and Haibike. From brand new to nearly new to refurbished gems, we’ve got options for every kind of ride and rider. Whether you’re after an e-bike for a power-packed commute, a mountain bike to tackle trails, or a classic city bike, there’s a Moose-approved choice waiting for you.

Each bike goes through our rigorous 97-point Moose Check—think of it as a bike spa day to make sure every part is safe, smooth, and ready to roll. Here’s how our bikes are categorised so you know exactly what you’re getting: Brand New: Straight from the factory, spotless and ready to ride. Nearly New: Barely used, lightly loved, with a price that’ll make you smile. Refurbished+: Fully reconditioned, previously owned, and ready for the road again.

Our experts are online Monday to Friday, ready to help you find your perfect ride. Whether you’re looking for advice on tires, tech, or even the perfect colour, Moose makes it simple. And once you’ve picked your wheels, we’re still by your side—our aftersales support is top-notch, so you’re never left hanging.

Pure Scooters – Reliable, Affordable, and Refurbished to Perfection

Scooter fans, look no further! Moose is Pure Certified, meaning every scooter has gone through a full overhaul to perform like new. Pure scooters are known for their durability and impressive range—think 30 to 50 kilometers per charge, ideal for city commutes or zipping around town on errands.

Our scooters come in three condition levels, so you can pick what fits your budget: Excellent: Like new and fully refurbished. Good: Lightly used with a few cosmetic marks. Fair: Shows some love but fully functional and budget-friendly. Every scooter is rigorously inspected and refurbished to meet our high standards, and with a 3-month/200 km warranty, you’ll ride with confidence.

Note: Electric scooters aren’t yet road-legal in the UK. So, please remember to keep it off public roads, footpaths, and cycle lanes. Following local laws and regulations is the rider’s responsibility!

Why Moose?

In the world of electric bikes and scooters, things can get overwhelming fast. With so many choices at all price points, it’s hard to know where to begin. At Moose, we skip the gimmicks and shady upselling—our goal is to give you all the info you need to make the best choice for your ride and budget. Plus, our expert support team is here for you every step of the way, from Monday to Friday, for as long as you need.

We pride ourselves on transparency, quality, and value. You should be able to buy refurbished with the same confidence you buy new, so we go the extra mile with inspections and clear-cut categories. No surprises, no compromises—just high-quality rides you can trust. Explore our selection today and get ready to ride with confidence, whether you’re a scooter lover or a dedicated cyclist. Moose has the ride for you!