ordering & delivery
UK Home Delivery
Order before 2pm for FREE next working day delivery to England, Wales and Scotland on our e-scooters. For Scottish Highlands and Islands, delivery will take one extra working day.
Orders placed after 2pm Thursday will be shipped on Mondays.
Delivery to UK on our e-bikes is FREE next working day delivery to England, Wales and Scotland. For Scottish Highlands and Islands, delivery will take one extra working day.
Accessories are FREE next working day and deliver when ordered with an electric bike or electric scooter. For accessories only orders, delivery is still FREE next working day delivery for England, Wales and Scotland.
Note: Accessories ordered with e-bikes and e-scooters may come in separate deliveries.
*Express (Next Working Day) Shipping - FedEx Our express shipping offers a very fast service delivering your parcel the next working day. This service provides a tracking number.
You can order before 2pm to qualify for next working day delivery to the UK (except Northern Ireland). We DO NOT deliver on Sunday. All orders placed after 2pm on Thursday will be delivered the following week. If your order has taken more than 2 working day to be delivered and you placed your order before the 2pm cut off, please contact email@example.com or message us on our live chat so we can look into this for you.
*Saturday Shipping - FedEx Our Saturday shipping offers a tracked and traced service that delivers your parcel on a Saturday for an additional charge. This service is only available after 2pm Thursday for 24 hours.
*We cannot always guarantee delivery within the stated time frame due to the courier experiencing unexpected delays
cancelling your order
If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at firstname.lastname@example.org, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.
what if my order has already left?
As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please message the customer service team at email@example.com and we will be able to confirm this and help you with your options.
Signed for deliveries
All electric scooter and bike orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter and bike deliveries will need to be signed for, whether by yourself, household member or a neighbour.
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier will contact you or leave a card with details of how to arrange a redelivery, or collection from the local depot.
The item will be returned to Moose if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges to deliver the item back to us. You will need to re-order your item to have it re-shipped.
Incorrect delivery detail
Moose cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at point of order.
If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue.