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ordering and delivery

 

delivery options

Express (Next Working Day) Shipping - FedEx
Our Express Shipping offers a very fast service delivering your parcel the next working day. This service includes tracking as well.

You can order before 2pm to qualify for next working day delivery to the UK (except Northern Ireland). We DO NOT deliver on weekends. All orders placed after 2pm on Thursday will be delivered the following week. If your order has taken more than one working day to be delivered and you placed your order before the 2pm cut off, please contact support@moose.co or message us on live chat so we can look into this for you.

Cost: £4.99

Standard Shipping - FedEx
Our standard shipping offers a tracked and traced service that delivers your parcel within 3 working days

Cost: FREE

Incorrect delivery details

Moose cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at point of order. Unfortunately due to the speed at which we process orders, it’s not possible to change the delivery address once an order has been placed. If you ordered within the last hour it may be possible for your order address to be updated so do get in touch with our customer service as soon as possible.

If you would like to cancel your order, please email support@moose.co with the word “cancel” and your order number in the subject line and one of our customer service agents will look into this for you.

Missed delivery?

If you miss your delivery the courier will attempt another the following day. If you miss two redelivery attempts, the items will be returned to our warehouse. If the driver has issues delivering to your address, it’ll be marked on the tracking information page. If you find that this is the case, we recommend contacting the courier directly, using your tracking number for reference. To access your tracking information, please see your SMS from Fedex.


*We cannot always guarantee delivery within the stated time frame due to the courier experiencing unexpected delays