UK Home Delivery
Electric Scooters
All our E-scooters come delivered with our free premium delivery service using FedEx.
Orders placed now are expected to arrive in early December, with all e-scooters guaranteed to be delivered in time for Christmas.
Electric Bikes / Bikes
Our e-bikes and bikes are shipped using our premium FedEx delivery service, with pricing starting at just £19.99 and ranging up to £49.
Delivery times vary from 48 hours to 10 working days, depending on the product. For detailed delivery information specific to each bike, please refer to the Bikes Delivery Options section.
Accessories
For all our accessories we use a Royal Mail tracked service.
Royal Mail 48 Hour Tracked - Free Delivery
Royal Mail 24 Hour Tracking - £1.99
Cancelling Your Order
Before Dispatch
If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at help@moose.co, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.
What happens if my order has already left?
As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please message the customer service team at help@moose.co and we will be able to confirm this and help you with your options.
Signed For Deliveries
All electric scooter and bike orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter and bike deliveries will need to be signed for, whether by yourself, household member or a neighbour.
Failed Deliveries
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier will contact you or leave a card with details of how to arrange a redelivery, or collection from the local depot.
The item will be returned to Moose if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges to deliver the item back to us. You will need to re-order your item to have it re-shipped.
Incorrect Delivery Details
Moose cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at point of order.
If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue.