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Parts & Accessories Return Policy

Whether it's the wrong size, faulty or just unwanted we can help. We are happy to provide a refund, up to 30 days from the date the parts or accessories were successfully delivered (As long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition) To start a return please contact our Customer Service team. 

HOW DO I RETURN E-SCOOTER ACCESSORIES?

Non-faulty
Non-faulty unwanted items can be returned within 30 days of delivery for a refund. Contact our Customer Service team via chat or email. Please label the package clearly with the return number provided and make a note of the number for your own records.

Please note: When returning non-faulty accessories, you will need to cover the postage cost. Please ensure you only attach labels to the external shipping packaging, not the product packaging itself.

Faulty
Faulty items can be returned free of charge within 30 days; contact our Customer Service team via chat or email, they will be able to provide a return label. 

Return the goods to this address, we recommend using a service that offers proof of postage in case of any issues in transit.

Moose
Attn: Returns
Order Number:
Unit 3 Brassmill Trading Est
Bath
BA1 3HZ

Once at our returns department, a replacement or a refund will be issued. We reserve the right to refuse a return or deduct any reduced value if the items are not in this condition.

We aim to process all returns within 14 working days.

HOW DO I RETURN AN ORDER PLACED THROUGH KLARNA, CLEARPAY OR LAYBUY?

If you placed your order using Klarna, Clearpay, or Laybuy you can still return your order following the steps above. Once our returns team have inspected your order we will cancel your Klarna, Clearpay or Laybuy agreement to stop any future instalments being taken.

Your deposit and any direct debit payments will be refunded from Klarna, Clearpay or Laybuy within 14 working days. As your refund will be processed by them any communication regarding money or statement balance should be made directly to Klarna, Clearpay or Laybuy.

Contact Klarna:
Tel: Local Rate: 020 300 50833 or Freephone: 0808 189 333
24/7 Online Chat: https://www.klarna.com/uk/customer-service/

Contact Clearpay:
24/7 Help Centre: https://help.clearpay.co.uk/hc/en-gb